Refund Policy

At EvoFemme, customer satisfaction is our priority. We strive to offer you a seamless shopping experience and ensure your purchases meet your expectations. Please review our return policy below to understand how we handle returns and refunds.

Important Notice

Only US orders are eligible for Trendsi return services. We do not accept returns for orders shipped to customers outside the US at this time.

Orders Shipped to US Customers:

Eligibility for Returns:
We accept returns of unworn clothing items with the original tags attached and in clear garment packaging with the SKU label.

  • Please note that exchanges are not accepted under any circumstances.

Return Window:
Return requests must be initiated within 7 days from the date the tracking shows the package was delivered. The return must be shipped back to us within 7 days of submitting the request to qualify for a full refund.

  • For split package orders, the return window will start from the final package delivery date.

Restocking Fees & Non-Qualifying Returns:
Orders returned without meeting the above criteria are subject to a 20% restocking fee. We may also decline the entire return if it does not meet the requirements.

  • Shipping and handling charges are non-refundable.

Return Shipping:
The cost of return shipping is the customer’s responsibility unless the return is due to a shipping error or damaged item.

  • If your item was damaged or incorrectly shipped, please contact us immediately for further assistance.

Processing Your Return:

Once we receive the returned package, we require 5 to 7 business days to process the return. You will receive an email confirmation from us after the return has been processed, detailing the actions taken.

Final Sale & Non-Returnable Items:

Please note that certain items are non-returnable. These include:

  • Beauty products
  • Bodysuits
  • Face masks
  • Intimates/Lingerie
  • Jewelry
  • Swimwear
  • Openpack Wholesale Orders

If you have any questions or need further assistance, please contact our support team at:
📧 help.evofemme@gmail.com